GETTING STARTED

First time users

The new BenQ Trade In Program offers you:

Convenience: fast and easy one stop solution to get cash for your pre-owned monitor(s) or projector(s) to apply to the purchase of new technology.

Return on your investment: reduces the cost of new BenQ projectors or LCD monitors by helping you realize the value from your pre-owned equipment.

It's easy!  Follow these simple steps:

Step 1 - Register or select "Get a Free Quote" to receive your free trade-in quote.

Step 2 - Describe your pre-owned product(s): manufacturer, model, and quantity.

Step 3 - Receive an instant quote value for your pre-owned product(s).

Step 4 - Fax, email or mail your Confirmation Email and your proof of purchase receipt from BenQ online store(http://store.benq.us or http://store.benq.ca) for your new BenQ projector or LCD monitor.

Step 5 - Ship your pre-owned product(s) using the prepaid shipping label/placard provided.

Step 6 - Your redemption check will be issued approximately 45 days after the receipt and inspection of your traded product along with the receipt of your proof of purchase, whichever is later.

Confirmation message
You will receive a Confirmation Email message upon successful completion of the on-line trade. We recommend that you keep a copy for your records.  This message will contain instructions on the next steps to complete your transaction.

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GENERAL SERVICES

Within one business day of completing your trade, an email with the subject line "BenQ Trade In Program shipping instructions" will be emailed to the address you provided while registering. The "BenQ Trade In Program shipping instructions email' will provide the steps for retrieving your shipping label or shipping placard. The 'BenQ Trade In Program shipping instructions email' will contain embedded links, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate label/placard for each item.  It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.
 
You have 30 days from the day you completed your on-line trade to return the product.

If you experience technical difficulty in printing these labels/placards or you lose your shipping instructions email, please contact customer service at benqcs@marketvelocity.com.

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Name
Address
E-mail Address
Quote Number (from Confirmation email)

If more than 14 days has passed since you confirmed your trade, the BenQ Trade In Program reserves the right to re-price your transaction quote.

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• When packaging your product, be sure to include applicable installation or system software on CD or diskette, warranty cards, connection cables, lamp, remote and manuals.
• For all devices, please include any documentation and accessories that originally shipped with your product, these items could include: warranty cards, keyboard, mouse, connection cables, paper trays, lamp, remote, holster, AC adapter/travel charger, USB/serial cable and removable battery (if applicable). Failure to include these items may impact the value of your trade.
• Package the item(s) in a sturdy cardboard box designed specifically for shipping using cushioning materials such as bubble wrap to adequately protect your products. When packaging monitor(s) be sure to cover monitor screen(s) with a layer of bubble wrap, foam or plastic sheet, to prevent scratching of screen(s). If you require boxes, they can be purchased at Kinkos, FedEx, The UPS Store or on-line at onepak.com. 
• Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be used. 
• Attach the prepaid shipping label to the outside of the package.  Use a piece of clear shipping tape over the top of the label. 
• Call FedEx ground at 1-888-777-7330 or drop off the package at a regional shipping location. Be sure to keep the tracking number for proof of shipment.
• Products must be shipped within 30 days of the transaction in order for quoted value to remain valid.

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Payments and Pricing

Typographical errors
In the event that a product is listed at an incorrect value due to a typographical error or miscalculation by the database, the BenQ Trade In Program shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade (see Terms and Conditions).

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Check delivery
All checks are mailed via the U.S. Postal Service to the address designated in your transaction. Market Velocity, Inc. will issue your check approximately 45 days after receipt and inspection of your traded product and validation of your proof of purchase, whichever is later.

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Missing checks
If you do not receive your redemption check within the check delivery period listed above, please send an email message to benqcs@marketvelocity.com so that we can research the issue for you.

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TRADE-IN PRODUCTS

Trade-In Products

All products we receive for trade-in are refurbished and resold.

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Determining Product Condition
How do I determine the condition of my product?

Is the product in excellent working condition and needs no refurbishment?  Has regular maintenance has been performed on the product in accordance with manufacturer recommendations? Is the body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches)?
If so, choose Excellent.

Is the product free from technical problems? (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.) Does the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents, stickers, or scratches).
If so, choose Good.

The product has no major technical problems; it turns on and is in working condition but has cosmetic defects.
If so, choose Poor.

Product Conditions for Projectors:

The projector bulb works and has 75% or greater lamp life remaining. The projector is free from technical problems and the body is clean (no smudges, ink marks, dents, scratches or stickers).
If so, choose Excellent.

The projector bulb works and has 50% or greater lamp life remaining. The projector is free from technical problems and has only minor blemishes (smudges, ink marks, dents, scratches or stickers).
If so, choose Good.

The projector bulb works and has less than 50% lamp life remaining. The projector has no major technical problems and has cosmetic defects.
If so, choose Poor.

CUSTOMER SERVICE and SUPPORT

Via Email
benqcs@marketvelocity.com

Via Telephone
888-309-2940

Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about the BenQ Trade In Program by clicking benqcs@marketvelocity.com.

Canceling a trade
In the event you wish to cancel your trade, simply send an email that includes your name and quote number to benqcs@marketvelocity.com requesting that your trade be canceled.  Market Velocity, Inc. will send you an email confirming the cancellation. You may be asked, but not required, to provide a reason as to why you opted to cancel the trade.

Reminder Emails
During the trade process you will receive a series of reminder emails. 

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